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Troubleshooting

This page contains troubleshooting tips for the Barracuda Web Application Firewall.

If you receive issues restoring from a backup like the one below, please ensure there is no encryption on the backup file. If you have enabled encryption, you will need to disable it before making the backup or copy the encryption key before restoring.

To disable encryption, follow these steps:

  • Navigate to the Backup section.
  • Locate the Encryption settings.
  • Disable the encryption option.
  • Save the changes.

This page was last reviewed on 25 July 2025. It needs to be reviewed again on 25 July 2026 by the page owner platops-build-notices .
This page was set to be reviewed before 25 July 2026 by the page owner platops-build-notices. This might mean the content is out of date.