Raise a change request

Change Requests in HaloITSM

Service Now has replaced by HaloITSM.

This is the link to access HaloITSM

Please refer to the KT recorded training sessions and HMCTS Change Management Supporting Documentation for guidance on how to raise and manage changes using using HaloITSM.

Change Management Process

There is a page within Confluence on the Change Management process which has some useful contacts too if there are any issues / queries when it comes to raising Change Requests. This confluence page can be found here

This page was last reviewed on 18 June 2025. It needs to be reviewed again on 18 June 2026 by the page owner platops-build-notices .

This page was set to be reviewed before 18 June 2026 by the page owner platops-build-notices. This might mean the content is out of date.