BAIS EFT Globalscape Documentation
Globalscape Deployment Details
The BAIS EFT Globalscape instance is deployed in STG and Prod across several virtual machines. In each environment, there are two DMZ machines that act as a gateway and two EFT machines that host the EFT application itself.
EFT Enterprise License Details
| Machine | Environment | EFT Version | License start date | Licence end date |
|---|---|---|---|---|
eftbais01_prod |
Prod | 8.0.4.27 | 01-APR-2024 | 31-MAR-2025 |
eftbais02_prod |
Prod | 8.0.4.27 | 01-APR-2024 | 31-MAR-2025 |
eftbais01_stg |
Staging | 8.0.4.27 | 01-APR-2024 | 31-MAR-2025 |
eftbais02_stg |
Staging | 8.0.4.27 | 01-APR-2024 | 31-MAR-2025 |
The following additional modules are installed on all EFT instances:
- DMZ Multi Site Gateway
- Auditing and Reporting Module
- Advanced Workflow Module
- Advanced Security Module
- OpenPGP Module
Deployed Event Rules
Currently, PlatOps maintain a set of event rules for Probate in Production and AAT.
These rules reside in the PlatOps-Hub directory on eftbais01_prod and eftbais02_prod (the AAT rules also reside on the Prod machines).
The event rules pull files from probate-aat and probate-prod containers on the green storage account in rdo-hub-sftp-prod.
The prod rules then upload the rules to IronMountain via SFTP and the AAT rules simply keep the files on disk and delete them after a week.
Troubleshooting
Basic connectivity can be verified by checking Server -> LocalHost -> PlatOps Hub -> Connection Profiles. Each network flow will have a connection profile with it. These have a Test option in each of their settings that will attempt to connect to the remote. This can use used to diagnose potential connectivity issues.
For more in-depth troubleshooting, check the Reports tab. There are a wide variety of reports EFT can generate, check for the ones starting with Event Rules - for our purposes. From there, a report can be filtered by site (always PlatOps-Hub) and then further by the name of the event rule. Reports can be exported as HTML and provide a comprehensive overview of all attempted transfers within a specified time window.
Pro2Col Contact
For queries or technical support about EFT itself, our contact with Pro2Col is Iain Spooner
Technical support tickets can also be opened with Pro2Col directly available Mon-Fri 09:00–17:30 GMT/BST (Excluding bank holidays)