Elastic Search Support
This provides instructions on how to contact Elastic Search support.
Raise a case
There is a limited number of User Accounts permitted on the Portal. The following people have an account - please reach out to them to raise a support case:
Linda Green
Will Watters
Manan Patel
Felix Eyetan
Thomas Thornton
Hannah Smith
Jordan Brown
DTS Licensing Team
Support escalation and contacts
Business hours: Europe - West
Support coverage: 24/7/365
Initial response times:
Level 1: 1 hour
Level 2: 4 hours
Level 3: 1 business day
Useful email addresses:
support@elastic.co
ask_support@elastic.co
vendor contact and escalatioin support details
This page was last reviewed on 7 March 2025.
It needs to be reviewed again on 7 March 2026
by the page owner platops-build-notices
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