MS Azure Support

Support details:

Premier 24x7

Minimal business impact (Sev C): <4 business hours

Moderate business impact (Sev B): <2 hours 3

Critical business impact (Sev A): <1 hour

<15 minutes (with Azure Rapid Response)

Additional Support Plan Info

Escalation contacts:

Support Escalation Managers - lucyyoung@microsoft.com (+44 (118) 9094986) and seanduff@microsoft.com (+44 118 909 3250)

Senior Principal Customer Success Account Manager -tomknight@microsoft.com (07305857662)

You can request the increase to Sev A by calling support number on 0344 800 8338

Raise a support request

Other useful links:

Azure Health

Azure Status

Azure Status History

This page was last reviewed on 10 March 2025. It needs to be reviewed again on 10 March 2026 by the page owner platops-build-notices .

This page was set to be reviewed before 10 March 2026 by the page owner platops-build-notices. This might mean the content is out of date.