Camunda Support
The following users have access to raise support cases with Camunda (six full-support (read-write Jira access) and unlimited read-only contacts):
Full support:
Felix.Eyetan@justice.gov.uk
Thomas.Thornton1@justice.gov.uk
Will.Watters1@justice.gov.uk
Read only:
manan.patel@justice.gov.uk
Martin.Fox1@justice.gov.uk
Hannah.Smith16@justice.gov.uk
You may contact Camunda support team via below telephone number Monday - Friday 9 a.m. - 5 p.m:
The users with access will have a Service PIN for accessing the hotline.
For level 1 incidents (production system is severely impacted) please call the support line 24/7.
Internationally: +493056837794
Support guide information for raising issues and priority levels
Escalation contacts:
Customer Success Manager - lila.neuberger@camunda.com