Elastic Search Support

Support coverage: 24/7/365

Initial response times:

Level 1: 1 hour

Level 2: 4 hours

Level 3: 1 business day

Escalation contacts:

Priya Patel, Account Manager - priya.patel@elastic.co

Chris Jackson, MoJ/HMCTS Account Lead - chris.jackson@elastic.co

Dave Beech, Technical Lead – dave.beech@elastic.co

Useful email addresses:

support@elastic.co

ask_support@elastic.co

This page was last reviewed on 10 March 2025. It needs to be reviewed again on 10 March 2026 by the page owner platops-build-notices .

This page was set to be reviewed before 10 March 2026 by the page owner platops-build-notices. This might mean the content is out of date.