Jenkins - Frequently Asked Questions
Table of Contents
- Where can I get more information?
- Why Jenkins is unavailable?
- Why can I not log-in to Jenkins?
- How do I find my pipeline?
- Why has my Master branch pipeline disappeared?
- How do I find my application?
- How do I remove a resource lock to destroy a resource?
- How do I access my resources via SSH?
- How do I build infrastructure in the demo environment?
- Key vaults build failures
- Troubleshooting build issues
Where can I get more information?
For an in-depth guide on how the common pipeline works and how it should be used, please refer to the cnp-jenkins-library README
Why Jenkins is unavailable?
Check if there is a planned outage on Slack channel: #cloud-native-announce
Please note Jenkins could be temporarily unavailable while rolling out a change, give it a few minutes before you raise an issue.
Why can I not log-in to Jenkins?
Login to Jenkins is managed by Microsoft Entra ID. Follow Jenkins person onboarding to check the user’s access groups.
How do I find my pipeline?
Within Jenkins, there exists the concept of organisation folders. This enables Jenkins to scan a GitHub Organisation to discover repositories and automatically create managed pipelines for them.
Your pipeline will exist within a specific organisation folder which should have been defined when the pipeline integration was first configured.
See Jenkins setup for details.
Why has my Master branch pipeline disappeared?
Jenkins automatically clears aged references such as PRs, branches and tags after 30 days, unfortunately this currently also includes the Master branch pipeline.
If your Master branch has disappeared you will need to merge a commit to your Master branch for Jenkins to display it again.
How do I find my application?
Within AKS, your application pods will exist within a namespace. The namespace will correspond to what has been configured in the Jenkins team-config.yml file.
How do I remove a resource lock to destroy a resource?
Resources in Azure are locked in Staging and/or Production to prevent their destruction.
If you need to rename or destroy a resource, you will need to temporarily remove the lock.
This can be done by running a job to disable resource locks in the specified subscription and resource group, follow instructions
in the Azure Resource Locks repository Readme.
How do I access my resources via SSH?
To SSH into your Azure resources, such as a Postgres Database, you will typically need to go via a Bastion.
- Staging and production resources use the Production Bastion
- Other resources use the Non-production Bastion
To SSH into the bastion, you must first get a temporary access pass on myaccess.microsoft.com.
Production Bastion access requires SC clearance.
How do I build infrastructure in the demo environment?
To build infrastructure in Demo, you will need to create a branch called demo.
All merges to this branch will be deployed in the Demo environment.
Key vaults build failures
If your infrastructure pipeline requires the use of a Key Vault to build, and the Key Vault is also itself being built in the pipeline, then it is common for the first deployment to fail.
Just rebuild the pipeline.
Troubleshooting build issues
See: