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VPN

After Microsoft Entra ID setup is complete, access VPN portal.

Common access groups, such as DTS CFT Developers or DTS SDS Developers, give developers VPN access.

Troubleshooting

F5 VPN not connecting or services not available over VPN

Normally connecting to the VPN at portal.platform.hmcts.net should work without issues.

If the VPN hangs while connecting, or connects but some services are not available, disable IPv6 on your device.

This is the most common fix because the F5 VPN has not been configured properly for IPv6, but services behind Azure Front Door are available over IPv6.

Use the right guide for your operating system:

If that does not work:

  1. Apply the latest operating system updates.
  2. Restart your device.
  3. Raise a ticket in #platops-help if you still need help.
This page was last reviewed on 29 July 2026. It needs to be reviewed again on 29 January 2027 by the page owner platops-build-notices .
This page was set to be reviewed before 29 January 2027 by the page owner platops-build-notices. This might mean the content is out of date.